Being a client at Penrose Veterinary group means these values come as standard;

We will always put the needs of your pet first:

• we give pain relief as standard after surgery
• we give your pets comfortable beds and lots of attention and cuddles when they stay with us
• we have a dedicated out of hours’ service looking after pets, 24 hours a day, 7 days a week
• we have access to specialist referral vets if needed.

We will always respect our clients

• we know you know your pet best, so we will listen to you
• we will be clear about our fees and provide estimates is needed, in advance of treatment.
• we will respect that you have a choice in your veterinary treatment and you have the right to receive the best

We will always strive for excellence

• we are continually updating in line with advances in veterinary medicine
• we are continually reviewing all our procedures so that we keep improving
• we will only employ dedicated and caring staff

We will always try to do our very best for you and your pet