We Offer Tele or Video Consults

video consults
  • Register your name

  • Add Penrose Vets

  • Add your pet’s details

  • Book an appointment

Already a registered?

Online Consults


We have partnered with Vet Help Direct to offer you another unique experience with Penrose Vets.
Vet Help Direct is the online source of reliable vet advice for concerned pet owners.
No need to bring your pet to the practice if you are self-isolating, in an at-risk group or choosing to stay at home due to the current pandemic.
We know that this is a worrying time for all of us and we would like to help alleviate some of the worries if your pet is unwell during this outbreak.


What kind of symptoms can be treated online?


This is by no means a complete list but some of the cases that we can treat online are:

[You can always call us on 01206 842608 if you are unsure]

  • Behavioural issues

  • Ear infections

  • Wounds

  • Skin problems

  • Eye issues

  • Diarrhoea

  • Post op checks

  • Rabbits, guinea pigs and other small pets.

  • Weight clinics (teaching pet owners how to weigh and body condition score)

  • Discuss and visualise mobility problems

  • Face to face discussions of medical issues

  • Show pet owners how to do procedures themselves like removing bandages and stitches, or emptying anal glands.


*Obviously, if your pet is in serious pain or bleeding uncontrollably then please phone us immediately


How to go about an online consult:


  • Sign up to the VETHELPDIRECT platform. IT IS FREE to sign up. From here you can make a booking.

  • You will be sent confirmation of your appointment via email, the email will contain a link for you to login to at the time of your appointment.

  • Make sure you login via a connected mobile device that has a camera and speaker.

  • At the appointment time click Begin Video, check that you can see yourself in the video preview and the audio is working by the green dots moving up and down as you speak, then click Continue to the appointment.

  • Make sure you have your pet with you.

  • Your vet will then join the call.

  • Your vet will ask you a series of questions like they would in practice.

  • They may then ask you to show your pet on the video for example an infected area or lump, if you think you will need help to get your pet in the right position please ensure you have someone to assist you before the call starts.

  • Once the vet has been able to examine your pet they will then advise on the next course of action.

  • At the end of the call click end call.