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MEET OUR PENROSE CLIENT CARE TEAM

Terri ANA & C-SQP

Client Care Team

Terri is usually based at the main surgery at Brinkley Lane and is very  well known to regular clients. She enjoys her work, particularly  chatting with clients and sneaking cuddles with their pets!

Terri has acquired an invaluable amount of animal care skills and knowledge over her long career with us, having been with the practice since our very early days. When Terri isn’t at the practice she enjoys spending time with her family, young grandchildren and Cersei her cat.

 

Wendy C-SQP

Client Care Team

Wendy is responsible for the smooth running of our Stratford St Mary Surgery, she is also known to many of our clients for running our popular puppy parties. In her spare time she also teaches dog obedience/agility and travels the country competing in dog obedience.

She shares her home with her dogs Jackson, a German Shepherd, Olly the Fox Terrier and also is proud mum to her horses.

 

Lorraine C-SQP

Team Leader / Client Care Team

Lorraine has been at working at the Penrose Veterinary Group for over ten years, she manages our Client Care Team and is also a valuable member of the administration team.

Lorraine has a dog called Denzil, and she has a cat which was a stray from the Practice called Ginger. Outside work she loves keep fit classes (founding the Penrose Staff Monday evening workout group!) and being in the great outdoors.

 

Julie

Client Care Team

Julie joined our client care team in 2007 and is now a valued long standing employee. Julie enjoys the variety of working at our Brinkley Lane and Stratford St Mary surgeries, and knows most of our clients by name!

She has had an assortment of pets, great and small, over the years and currently shares her home with Bolly the Labrador. Julie loves spending time with her family and her grandchildren.

 

Tanya

Client Care Team

Tanya is an established member of our Client Care Team, she works at our Brinkley Lane and Stratford St Mary and assists with insurance administration.

Tanya shares her life with her dogs, Canaille and Chocolate and loves walking and exploring with them.

 

Toni C-SQP

Team Leader / Client Care Team

Toni manages our Client Care Team and is also a valuable member of the administration team, you may have spoken to her if your pet has needed  an insurance claim completing. Toni works at both our Brinkley Lane and Stratford St Mary surgeries. She has previously worked in the utilities  industry, but always has had the desire to work with pets.

Toni shares her home with Oreo, another stray cat from the practice who has been lucky enough to find a home!

 

Natasha

Client Care Team

Natasha joined Penrose Veterinary Group six years ago, after many years of wanting to work in veterinary practice and wishing to pursue a new career in an animal environment.

She enjoys all aspects of reception work, you may see her if you have an appointment on a Sunday, and she loves being part of our team.

Natasha shares her home with Max, a slightly crazy Cocker Spaniel.

 

Joanne

Client Care Team

Joanne joined our client care team in 2016. She has a wealth of experience to share with our clients, and she like to help with any queries that they may have.

Outside of work Joanne enjoys socialising with friends and looking after her pets, two cats Dottie and Clover and Amber a Hungarian Vizsla who graciously allow Joanne to share their home.

 

Dawn

Client Care Team

Dawn joined the Client Care Team a in 2018, she has previously worked in other veterinary surgeries before moving to this area. Dawn enjoys all aspects of veterinary client care, she is especially happy if she has some polish and a duster in her hands, she loves tidying!

Dawn shares her home with Logan, a Dachshund and Oreo her cat.

Kym

Client Care Team


Kym joined our Client Care Team in 2019, she previously worked in another veterinary practice is Essex and she has a wealth of experience to offer. She has a house full of paws, dogs Hector and Henry and cats, Archie, Oscar, Teddy, Theo and Tiger.