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Terri ANA


Terri is usually based at the main surgery at Brinkley Lane and is very well known to regular clients. She enjoys her work, particularly chatting with clients and sneaking cuddles with their pets!

She has acquired an invaluable amount of animal care skills and knowledge over her long career with us, having been with the practice for 15 years. Terri has been the proud owner of Alaskan Malamute dogs for over 20 years and she is married with grown up children and lives in Fordham.



Liz has worked in the Veterinary profession since qualifying as a veterinary nurse. She is an administrator within the practice, she deals with pet insurance claims, and oversees the smooth running of the PDSA Pet Aid Scheme.

She has 2 Jack Russell Terriers, Fup and Poe, and lots of chickens! Liz enjoys walking, gardening and singing in a competition winning choir.



Wendy is responsible for the smooth running of our Stratford St Mary Surgery. In her spare time she also teaches dog obedience/agility and travels the country competing in dog obedience.

She shares her home with her dogs Stan, Fagan and Vinnie, and four horses.



Lorraine has been at working at the Penrose Veterinary Group since July 2010 after many years of wanting to work with animals.

Lorraine has a dog called Denzil, and she has a cat which was a stray from the Practice called Ginger Biscuit. Outside work she loves keep fit classes and being in the great outdoors.



Julie joined our reception team in 2007 and is now a valued long standing employee. Julie enjoys the variety of working at our Brinkley Lane and Stratford St Mary surgeries.

She has had an assortment of pets over the years and currently shares her home with Bolly the Labrador, and Tatti and Lulu who are Springer Spaniels. Julie loves spending time with her family and her grandchildren.



Tanya started at Penrose Veterinary Group in October 2011. She works at our Brinkley Lane and Stratford St Mary surgeries as a receptionist and also assists with insurance administration.

Tanya has two horses and enjoys taking them out to the beach and forest.



Toni joined our team in September 2013, she works at both our Brinkley Lane and Stratford St Mary surgeries. She has previously worked in the utilities industry, but always has had the desire to work with animals.

Toni also helps with the administration of our Pet Health Plans. She has a German Shepherd Dog called Rhona.



Natasha joined our team in 2015 after many years of wanting to work in veterinary practice and wishing to pursue a new career in an animal environment.

She enjoys all aspects of reception work and loves being part of our team. Natasha has recently acquired a new puppy called Max.



Joanne joined the practice in 2016 as one of our receptionists. She has a wealth of experience to share with our clients, and to help with any queries that they may have.

Outside of work Joanne enjoys socialising with friends and looking after her two cats Dottie and Dylan.



Sylvia is an established member of our reception team, having worked at Stratford St Mary before Penrose Veterinary Group took over the practice.

She has witnessed many changes and progressions in the veterinary world and she still loves helping out at both of our surgeries.

Fiona Douglas

Human Resources Manager

Fiona joined Penrose Veterinary Group as our HR Manager in 2019. Fiona has a passion for HR done well and enjoys adding structure and clarity to internal processes, as well as focusing on employee well-being and the effects this has on customer focused businesses and their overall success.

Fiona has recently discovered a new hobby in mountain trekking following a hike up Mount Snowdon along with a longstanding enjoyment for yoga and psychology. She does not have any pets yet but is thoroughly enjoying being around the staff dogs in the office and is keeping an eye out for her first cocker spaniel puppy.


Monday - Friday: 8.30am - 6.30pm
Saturday: 8.30am - 12 midday
Sunday: 9.00am - 10.00am