While COVID-19 restrictions continue to ease across the UK, Penrose Vets wants to continue to provide dedicated care to our clients and their pets.
For the protection of our staff, and to enable them to continue to provide their essential service, we ask that when visiting our surgeries, you continue to wear masks and use the provided hand sanitizer on arrival and departure.
We recognise that the wearing of face coverings will no longer be mandatory after the 19 July, but we have only one ask – please continue to wear your masks when visiting the surgery.
However, we do hope you will support our ongoing commitment to caring for your pets.
Thank you for your understanding and co-operation.
We are still here for you and your pets
We have strict COVID-19 safety protocols in place – ensuring a safe environment for our clients and their pets.
If you are self-isolating or experiencing any Covid-19 symptoms please DO NOT visit the practice, we are able to offer video and telephone consultations if you are unable to attend in person.
The following safety measures are in place at the practice:
We are operating an open-door policy if your pet has a pre-booked appointment with a veterinary surgeon. We can only accept 1 accompanying person per pet.
On arrival, please check-in with our reception staff.
We require 48 hours’ notice for all repeat prescription requests, this includes routine flea and worm treatment. You can now order your repeat prescriptions online
If collecting medication, please check-in with our reception staff.
Please use hand hygiene stations when entering the building
Our preferred payment option is by bank card or online
To protect our clients and our staff, we may on occasion need to revert a closed-door policy, our team will provide clear instruction on what to expect when you arrive with your pet.
Our Stratford St Mary surgery remains closed, we hope to reopen mid- April.