Covid Update – Tier 4

We are still here for you and your pets

As with Lockdown #1, #2 and now Tier 4, we are fully committed to continuing to provide care for your pets and because we now have tried and tested Covid-secure protocols in place, we will remain open, though we will be adhering to tighter safety protocols:

We have had to make a few changes in order to keep our clients and our team safe
We are able to offer consultations; however, we now cannot allow any clients into the building.

Our Stratford St Mary practice will close from Wednesday 6th January, any pre-booked appointments before this date will be seen, should you wish to attend, although we cannot allow clients in the practice.

On arrival at our Brinkley Lane practice you will be met by a member of our staff in our carpark who will help with your visit. If you have an appointment, the vet will call you to take a clinical history, please make sure you have your mobile phone with you. Your pet will be taken into the building for examination and treatment.

Please make use of our online services, you can use video consultation service where possible to reduce footfall into the practice, if you are isolating or cannot get into us. These can be used to discuss concerns with a vet for anything not urgent or for medicine reviews.

You can order repeat prescriptions by leaving a message (Option 3) when you call the practice.

You can pay for any of our services via our website.

We are also able to offer a telephone consultation service.
Strict social distancing, please respect our staff as they work in the carpark – For difficult end of life consultations we will always make it possible for you to be with your pet inside the consultation room; only one person wearing a face covering please.

We have enhanced cleaning protocols and all staff are wearing PPE.
Your continuing kindness, patience, and understanding has been very much appreciated by all of the team whilst we work through this strange and certainly very different time once more. We will continue to assure you of our full support, with your pet’s welfare at the core of everything we do.

Many thanks
All the team at Penrose Vet Group