In response to the Government’s guidance to ensure social distancing, and following direction from our governing bodies, we are taking new measures to protect our clients and staff.

The difficult decision has been made to no longer allow clients into the practice with their pets. We want to be able to continue to treat your pets as required, without the potential of causing harm due to unnecessary contact.

With this in mind the following system has been put in place:

As of Wednesday, no client is to enter the building unless under exceptional circumstances which have been discussed and agreed prior to their appointment. When you arrive at the practice, please call our reception team to notify us, and a member of the team will exit the building to collect your pet and bring them safely inside to be examined and treated as necessary with us.

We will contact you on your mobile to discuss diagnosis and treatment options if needed. Once treatment is completed, a member of staff will accompany your pet back out of the building to you.

Payment will be taken via card only over the telephone, however if needed then the card machine can be brought outside of the building for payment.
There may be extreme circumstances in which a pet needs to be accompanied by an owner and we are happy to discuss this with you and make arrangements for ONE owner to accompany into the building.

We want to reassure you that it is our priority to make this as stress free a time for both you and your pet. We understand pets can be nervous, many of us have pets of our own that also experience this, so know that once they leave you and are with us, we always treat them as if they are our own.

Thank you for your patience and understanding during these difficult times. We really do appreciate it.

If you have any questions regarding this, please don’t hesitate to call.

Spring has Sprung

Spring has Sprung

Pets get curious this time of year, which can mean an increase in the number of emergencies we see at Penrose Vets